> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.love-radius.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Procedures and deadlines for return for exchange or refund

When ordering on our site, you have 30 days from the receipt of your package to make a request for return to the email address [sav@love-radius.com](mailto:sav@love-radius.com) or demand a request via : [https://track.love-radius.com/](https://track.love-radius.com/)

The return is taken care of by our services for a return from metropolitan France with a prepaid slip.

When returning an item, it must be :

* correctly folded (for the wrap/sling, the edges must not be rolled)
* not washed
* not worn
* with the original packaging complete