love-radius.com website

• What discount with the loyalty program?

  Our loyalty program is as follows: Every purchase on our site allows you to accumulate loyalty points that you can then transform into a discount voucher. 1 point is accumulated for every 20 euros of purchase. 1 point = 1 euro discountFew readers

• Procedures and deadlines for return for exchange or refund

  When ordering on our site, you have 14 days from the receipt of your package to make a request for return to the email address sav@love-radius.com The return is taken care of by our services for a return from metropolitan France with a prepaid slip. When returning an item, it must be : correctly folded (for the wrap/sling, the edges must not be rolled) not washed not worn with the original packaging completeFew readers

• Love Radius & the range

  On is a French brand of wraps and baby carriers. We offer 7 products : the BASIC wrap: front carrying, birth to 9kg, light and airy The JPMBB Original: sling for front, side and back carrying - birth to 14kg (longer and wider than the previous one) The No Knot Little Wrap: a sling with rings, two-coloured, reFew readers

• Do you make partnerships?

  We invite you to get closer to Marion, at the following e-mail address: contact@love-radius.comFew readers

• How do I delete my account?

  You can delete your customer account and no longer receive communications from us by sending us an email: sav@love-radius.comFew readers

• From what amount are the shipping costs free?

  Shipping costs are free from € 40 in mainland France.Few readers

• What are the delivery times?

  Here are the delivery details, valid for mainland France: GLS : 48/72h in letterbox or relays shops Colissimo: Delivery in 48h / 72h at home against signature Frequence: Tracked mail delivered to the letterbox, without signature required, delivery can range from 3 to 7 working daysFew readers

• Are Love Radius products guaranteed?

  All our products have a 2-year warranty from the date of purchase. However, the warranty is not transferable: in the event of a defect, the replacement request must be made by the person who purchased the original new product.Few readers

• How does the sponsorship work?

  If you want to get discount, through sponsorship, you can get 5% discount voucher for you and your friends by recommending our store. (For this you must complete at least one order and have one of your referrals accept the invitation).Few readers

Love Radius support

• Do the products comply with current standards?

  Yes. You can find more details about the compliance and quality control of Love Radius products in this dedicated section, which is also accessible at the bottom of the page.Few readers

• How can I get help once I have received my product?

  By ordering on our site, you have 30 days to "test" the product at your home and return it to us if it does not suit you. You also have multiple tutorial videos, on our site but also on our social networks, as well as a Facebook group for users :) You can, if you wish, watch our videos to give you an idea of what the sling / baby carrier installation is.Few readers

• Who to contact for more information on your instructor training?

  For any information about the training offered by our L’école à Porter center, we invite you to contact Valérie at the following e-mail address: apprendre@lecoleaporter.fr Goodbye :)Few readers

• Should I attend a workshop before or after the birth?

  Both. You can come and do the workshop before the birth. You can take your wrap to the maternity ward and then carry the baby from the very beginning if you wish. In case of caesarean section, anaesthesia, prematurity... this allows the father to carry the newborn and to provide him with a transition and an accompaniment that meets his needs in more comfort and softness and to reduce the temporary break with the mother. You can also do a workshop after the birth and come with your baby. This wiFew readers

• Missing item in my order

  A product or item is missing? Oops, it happens sometimes, and we’re really sorry for the inconvenience! If an item is missing from your order, quickly reach out to us at sav@love-radius.com or via chat, and we’ll make sure to send you the missing product as soon as possible. 😊Few readers

Professionals

• Do you offer preferential rates for instructors and health professionals?

  For any information about the prices offered for instructors and health professionals, we invite you to follow this link : https://love-radius.com/en/prosanteFew readers

• What are the shipping times?

  Orders placed before 7 a.m. Monday to Friday are shipped the same day (except from May to the end of August when we ship Monday to Thursday).Few readers